User Satisfaction with the Web-Based Room Reservation System (SIANCEU) at Library and Gallery of Bogor
), Hikmah Irfaniah(2),
(1) Universitas Islam Negeri Syarif Hidayatullah Jakarta
(2) UIN Syarif Hidayatullah Jakarta
Corresponding Author
Abstract
Purpose Research. To assess the Bogor City Library and Gallery's website-based room reservation system (SIANCEU) user satisfaction using the End User Computing Satisfaction (EUCS) Model. Research Method. This research was conducted from August to October 2023. Quantitative descriptive method is applied in this research. Questionnaires as data gathering technique and distributed to 54 respondents. Analysis Data. Cronbach's Alpha was used to assess the questionnaire's validity and reliability using IBM SPSS V26. Results. The level of library satisfaction with SIANCEU is classified as very satisfied. The Content dimension has an average score of 3.21, Accuracy 3.31, Format 3.27, Ease of Use 3.33, and Timeliness 3.27. The overall average score is 3.28, which is on the interval scale of 3.28 - 4.00, indicating a satisfaction level of "very satisfied". Conclusions. Bogor City Library and Gallery users are very satisfied with the SIANCEU online room reservation system.
Keywords: User Satisfaction; Room Reservation System; Website, End User Computing Satisfaction.
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