Effects of Ease of Use and Usefulness on User Satisfaction in Academic Library Self-Service

Gandien Angella Christie, Katrin Setio Devi

Abstract


Purpose Research: Digital transformation in academic libraries drives service innovation to meet the evolving needs of users. This study examines the influence of perceived ease of use and perceived usefulness on user satisfaction with self-service borrowing at the Sebelas Maret University Library. Understanding these factors is critical for enhancing service quality and fostering user loyalty in digital library environments. Research Method: This study employs a quantitative survey design. Data were collected from 30 active users of the self-service borrowing system at Sebelas Maret University Library via structured questionnaires administered online. Respondents’ perceptions of ease of use, usefulness, and satisfaction were measured using a Likert scale. Data Analysis: Descriptive statistics were used to summarize respondents’ perceptions. Simple linear regression analysis was conducted to assess the effects of perceived ease of use and perceived usefulness on user satisfaction. All analyses were performed using SPSS software. Results: Descriptive analysis revealed mean scores of 3.29 for both perceived ease of use and perceived usefulness, and 3.15 for user satisfaction. Regression results demonstrated that perceived ease of use (β = 0.56, p = 0.005) and perceived usefulness (β = 0.51, p = 0.010) significantly influenced user satisfaction, explaining 21–25% of the variance. Conclusions: The findings confirm that perceived ease of use and perceived usefulness are significant determinants of user satisfaction with self-service borrowing systems. Academic libraries should prioritize the development of intuitive, efficient, and beneficial services to enhance user satisfaction and loyalty. Future research should incorporate larger samples and additional variables to deepen the understanding of factors influencing satisfaction in digital library services.

 

Keywords: Perceived Ease of Use; Perceived Usefulness; User Satisfaction; Academic Library

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References


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DOI: http://dx.doi.org/10.30742/tb.v9i2.4494

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