Aliffatin, E. S., Margono, H., & Caspari, A. (2026). Usability Analysis of the Banyuwangi Smart Kampung Website with the Nielsen Heuristic Model to Improve User Experience and the Efficacy of Digital Services. Journal of Urban Sociology, 9(1), 76–87. https://doi.org/10.30742/jus.v9i1.5190