The Trail of Knowledge Seekers: A Qualitative Study of User Barriers and Habits in Pontianak City Libraries

Authors

  • Siti Salmah Universitas Tanjungpura, Pontianak
  • Atiqa Nur Latifa Hanum Universitas Tanjungpura, Pontianak
  • Sisilya Saman Madeten Universitas Tanjungpura, Pontianak

DOI:

https://doi.org/10.30742/tb.v9i2.4905

Abstract

Purpose Reseaech: This study aims to analyze factors influencing user behavior in searching for information at the Pontianak City Library, identify user habits in using services, and uncover obstacles encountered during the information-seeking process. Research Method: The study employed qualitative methods using in-depth interviews with librarians and four users, non-participatory observation, and documentation. Analysis Data: Analysis data techniques included data reduction, data presentation, and conclusion drawing. Data validity was tested using source triangulation, extended observation, and member checking. Result: The results indicate that user behavior is influenced by age, educational background, and information literacy skills. Students primarily utilize the Open Access Plaque (OPAC) and scientific collections to support assignments, while the general public tends to choose popular reading materials such as novels, magazines, and motivational books. The main obstacles encountered include limited information literacy, difficulties in using the OPAC, limited computer and internet facilities, and undisciplined user behavior in returning books. Conclusions: This study provides important insights for libraries to improve facilities, implement information literacy programs, and strengthen the role of librarians as information search facilitators.

 

Keywords: Library User Behavior; Information Search; Pontianak City Library.

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Published

2025-10-26

How to Cite

Salmah, S., Hanum, A. N. L., & Madeten, S. S. (2025). The Trail of Knowledge Seekers: A Qualitative Study of User Barriers and Habits in Pontianak City Libraries. Tibanndaru : Jurnal Ilmu Perpustakaan Dan Informasi, 9(2), 158–169. https://doi.org/10.30742/tb.v9i2.4905

Issue

Vol. 9 No. 2 (2025): Tibanndaru: Jurnal Ilmu Perpustakaan dan Informasi

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