The Effect of Library Website Quality on User Satisfaction Level in the Library of the University of Muhammadiyah Surakarta

Ahmad Alfan Jauhari; Roro Isyawati Permata Ganggi

doi:10.30742/tb.v9i1.3958

The Effect of Library Website Quality on User Satisfaction Level in the Library of the University of Muhammadiyah Surakarta

Ahmad Alfan Jauhari⁽¹⁾, Roro Isyawati Permata Ganggi⁽²⁾,

(1) Library and Information Science, Universitas Diponegoro, Semarang
(2) Library and Information Science, Universitas Diponegoro

Corresponding Author

Abstract

Purpose Research: This study aims to determine the influence of library website quality on the level of user satisfaction at the University of Muhammadiyah Library of Surakarta and uses the theory of Webqual 4.0 and End-User Computing Satisfaction (EUCS). Research Method: This study uses a quantitative method, and the research population is UMS students who have used the library website, with a sample of 268 respondents. The data collection technique uses a questionnaire disseminated online through social media and by visiting students in person. Analysis Data: Analysis data is processed by calculating mean and percentage and then matching the result with data interval. After that, data was counted with the normality test, correlation coefficient test, and hypothesis test. Result: The results showed that the usability indicator in the website quality variable obtained the highest average score of 3.18, and the service interaction quality indicator had the lowest average value with a value of 3.16. The ease of use indicator in the user satisfaction variable has the highest average value of 3.19. In contrast, the timeliness indicator has the lowest average value, with a value of 3.13. Conclusions: Based on the results of data analysis, it is known that the quality of the library website affects the level of user satisfaction at the University of Muhammadiyah Library Surakarta based on the results of the correlation coefficient test value of 0.971, which indicates a solid positive relationship.

Keywords: website quality; user satisfaction; Webqual 4.0; End-User Computing Satisfaction; EUCS)

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