Analysis of Factors Influencing Intention to Use the Mora Digilib Application with User Satisfaction as an Intervening Variable
DOI:
https://doi.org/10.30742/tb.v9i2.4654Abstract
Purpose Research. This study investigated the direct and indirect influence of system quality and information quality on the intention to use the Mora Digilib application, mediated by user satisfaction, and aimed to identify the most dominant contributing factors. Research Method. This study uses an associative quantitative approach. Data were collected from 83 users, selected through purposive sampling techniques, through an online questionnaire. Analysis Data. Data were analyzed using SmartPLS 4.1, applying the Structural Equation Modeling (SEM) method based on Partial Least Squares (PLS) through path analysis. Results. Findings indicate that system quality did not directly and significantly affect usage intention (p-value = 0.847 > 0.05), suggesting technical aspects alone are insufficient for sustained use. Conversely, information quality significantly and positively influenced intention to use (p-value = 0.000 < 0.05). While both system and information quality significantly contributed to user satisfaction, user satisfaction itself did not significantly mediate the relationship between these quality dimensions and usage intention. Out of seven tested hypotheses, three were accepted and four were rejected. Information quality emerged as the most dominant factor, explaining 52.3% of the variance in Mora Digilib's usage intention. Conclusions. The information quality factor is very important in driving the intention to use Mora Digilib. Therefore, the Library of the Ministry of Religion of the Republic of Indonesia is advised to prioritize increasing completeness, ease of understanding, relevance, updates, and security information to provided to encourage increased interest in future utilization.
Keywords: Information Quality; Intention to Use; Mora Digilib; System Quality
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